Refund and Returns Policy
Refund and Returns Policy
At Awful Lot of Cough Syrup, we want every customer to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, you may contact our customer support team to discuss a return or refund.
Return Eligibility
Items must generally be returned in their original, unused, unworn, and undamaged condition. Products should include their original tags and packaging where applicable.Items that have been worn, washed, altered, stained, or damaged after delivery may not be eligible for a return or refund.
How to Request a Return
To request a return, please contact us at:
Email: info@awfullotofcoughsyrup.com
Please include your order number, the product you wish to return, and the reason for your return. Our team will review your request and provide further instructions.Please do not send an item back before receiving return instructions from our support team.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was incorrect, defective, or damaged. We recommend using a trackable shipping service when returning an item.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at info@awfullotofcoughsyrup.com.Include your order number and clear photographs of the product and packaging where possible. We will review the issue and assist you with the appropriate resolution.
Refunds
Once your returned item has been received and inspected, we will determine whether it qualifies for a refund. If approved, the refund will generally be issued to the original payment method.Processing times may vary depending on your bank, card provider, or payment service.
Non-Returnable Items
Returns may not be accepted for products that have been:
- Worn or used
- Washed or altered
- Damaged after delivery
- Stained or heavily soiled
- Returned without required order information
- Returned in an unsuitable condition
Refund Not Received
If your refund has been approved but you have not received it after the expected processing time, please contact your payment provider first. If the issue continues, contact us at info@awfullotofcoughsyrup.com and provide your order details.
Contact Us
For any questions regarding returns, refunds, damaged items, or order issues, please contact:
Email: info@awfullotofcoughsyrup.com
We are committed to handling return and refund enquiries fairly and providing clear assistance throughout the process.